Exchange and Return Policy
If you purchased your product from our online store but upon receiving it discover a manufacturing defect, or are otherwise dissatisfied with the product you purchased, we guarantee your right to exchange or return it.
Exchanges will only be made for products that may have manufacturing defects, but not caused by misuse. We will exchange products that are different from the one you ordered. If you receive a product from us with a manufacturing defect or different from what you recommended, follow these steps to make an exchange:
1. Notify our team of the problem via email at slaycarstoreuk.com, sending clear photos or videos of the defective product or the incorrect product you received within 7 days of receipt. Please note: we will not issue exchanges or refunds after this period.
2. Your inquiry will be confirmed within 2 business days. If the issue is confirmed, we will contact you via email. You can choose one of the following options:
Once we receive the package, we will review it to confirm that everything complies with the item's return conditions. After confirmation, our Customer Service Team will contact you. In this case, you can choose between:
1. Exchange it for any other product available in our inventory.
2. Receive a refund of the amount spent on the products.
3. Receive a coupon for the value of the product to use on future purchases.
Exchanges will only be made for products that may have manufacturing defects, but not caused by misuse. We will exchange products that are different from the one you ordered. If you receive a product from us with a manufacturing defect or different from what you recommended, follow these steps to make an exchange:
1. Notify our team of the problem via email at slaycarstoreuk.com, sending clear photos or videos of the defective product or the incorrect product you received within 7 days of receipt. Please note: we will not issue exchanges or refunds after this period.
2. Your inquiry will be confirmed within 2 business days. If the issue is confirmed, we will contact you via email. You can choose one of the following options:
Once we receive the package, we will review it to confirm that everything complies with the item's return conditions. After confirmation, our Customer Service Team will contact you. In this case, you can choose between:
1. Exchange it for any other product available in our inventory.
2. Receive a refund of the amount spent on the products.
3. Receive a coupon for the value of the product to use on future purchases.